FAQ
Before Order:
What are “ComicSense Wallet” points? How do I use/earn them?
1. All registered users earn points/cashback via
a) Shopping: Every time you shop on our website, 7.5% of total order amount is added as cashback in your ComicSense wallet once the order is delivered.
b) Reviews: For every approved review added by you to the product, Rs. 5 (max Rs. 25 per month) is added into your ComicSense wallet.
2. You can still use the points from you wallet while placing your order during checkout.
3. You can check the balance in your wallet here: ComicSense Wallet.
4. Points in your wallet expire in 100 days from the day they were added.
Do I have to pay any shipping charges?
We provides FREE shipping on all orders. Shipping is fast by default for prepaid orders.
Why is there additional COD charges?
COD (Cash on Delivery) charges are charged by the courier companies to provide cash handling services. You can pay online to avoid paying COD charges.
Why does it charge me Rs. 1 for order where I am paying via my wallet points /coupons?
Rs.1 is charged because shipping companies don’t allow us to ship orders of value < Rs.1.
During Order:
What’s Pre-Order & how does it work?
1. A booking system for products:
You can order a product even if it is not in stock, and once it’s re-stocked you will be among the 1st ones to receive it.
2. When will I receive it?
The product will be shipped to you on the date mentioned on the product page. After that based on your location it could take 3-5 days for delivery.
3. Why can’t I add other items to my cart with the “Pre-Order” product?
To avoid unnecessary delay in shipping of items which are already in stock you can only order one “Pre-Order” product at a time (or multiple quantity of the same product).
4. Can I add different “pre-order” product to my cart?
No, since every “pre-order” product has different shipping dates it would cause unnecessary delay if either 1 of the product comes back in stock before others.
PS: Every “pre-order” comes with FREE shipping so you can place multiple order at 1 time with different “pre-order” products
5. Why can’t I pay for pre-order via COD ?
The “pre-order” system was started so that we can get a clear idea of demand and plan for stock accordingly.
Hence we need assurance and so Pre-Paid only for Pre-Orders.
6. Can I cancel my order before it is shipped?
Yes. To cancel or modify your order just drop us a mail at [email protected] mentioning the changes to be made to the order. Don’t forget to mention your order id as well.
Note: We won’t be able to cancel or make changes to your order once it is shipped from our side.
What should I do if I have an issue with payment while placing order?
1. In the event that money got deducted from your account, but your order didn’t got confirmed, the amount usually is automatically refunded back to your mode of payment within 12-24 hrs. In case it is not received within this time limit just drop us a mail at [email protected] and our team will help you out.
2. If your payment is getting declined every-time you try to checkout, then just logout of your account and then login and initiate the checkout process again.
After Order:
How do I cancel/ modify my order?
Note: We won’t be able to cancel or make changes to your order once it is shipped from our warehouse.
Please send an email within 4 hours of placing the order for cancelation/modifications.
1. Registered users can cancel their Cod order (before it is shipped) by going to the order section of their “My Account” menu.
2. To cancel or modify your prepaid orders or orders placed via guest just drop a mail at [email protected] mentioning the changes to be made to the order. Don’t forget to mention your order id as well.
3. For modifications – please write “Modify My Order” in the subject of the email along with the order no.
How do I apply for return/ exchange of my product(s)?
Note: Please go through Return Policy to check if your product(s) is(are) eligible for return or not.
To apply or exchange for your product(s) just drop us a mail at [email protected] mentioning the reason for return if applicable. Don’t forget to mention your order id as well. Defective products need not be sent back to us, unless confirmed by our Customer Care team. If you have received a defective product, send us images at [email protected] and we will get back to you.
In case of a return, any freebies accompanying the order have to be returned along with the package.
Why was my submitted review not approved?
Your review may be rejected due to a few of the following reasons:
1. Review is not related to the product.
2. Low quality photo submitted.
3. Photos of clothing items should be on you and not lying on bed/hanger.
4. Review is regarding return/replacement.
In such case please drop us a mail within 24-48 hrs at [email protected] so that we can escalate the issue to the courier company before the order is marked as “undeliverable” and is returned back to us.
The delivery tracking shows that the order has been delivered but I have not received it.
In case the order is not delivered and you received a delivery confirmation email/SMS, drop us a mail at [email protected] earliest within 24 hours from the date of delivery confirmation so that we can escalate the issue to the courier company.
For any other query just drop us a mail at [email protected] and our team will get in touch with you within 1-2 business days (most probably within hours).
Return & Corporate Address:
ComicSense,
Ground Floor, Ashiyana Apartment,
D-29, Shanti path, Sector -4, Jawahar Nagar,
Jaipur 302004, Rajasthan, India
80033 40409
